We’re thrilled to introduce Stevie, our new AI-powered virtual assistant available via phone! Stevie is a friendly automated Virtual Assistant designed to help you get answers to frequently asked questions quickly. Stevie is here to support you by handling routine requests so our staff can spend time helping members with more complex needs.

We understand that introducing new technology can bring many questions. Stevie is here to simply support staff in their day-to-day. A call center representative will be available to you upon the first request. Stevie will not be taking the place of our call center. It will simply be a tool to help you get answers more quickly and efficiently. We hope that this will allow us more time to interact meaningfully!

Got Questions?

Check out a few frequently asked questions about your new virtual Southwest assistant, Stevie, and how she can help you efficiently and accurately!

Why is Southwest Adding a Virtual Assistant?

Our new virtual assistant will allow members to receive answers to their questions more quickly and efficiently!

What Types of Things Can the Virtual Assistant Help Me With?

Stevie can help members get answers to frequently asked questions, such as:

• Branch Hours

• Branch Locations

• Our Current Promotions

• Applying for a Loan

What if the Virtual Assistant Can’t Answer My Question?

Stevie will not have all the answers. If Stevie cannot answer your question, you will be transferred to one of our Call Center Representatives upon your first request!

Will I Have to Wait for Assistance?

Nope! The great thing about implementing Stevie, is every call is first in line. There is no limitation to how many calls Stevie can answer!