Privacy Policy

Southwest Louisiana Credit Union is committed to protecting the privacy of our members. In general, you can visit us on the World Wide Web without disclosing to us who you are or revealing any information about yourself. There are several areas, however, that will collect certain information about you and we want you to know how we handle that information.

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from a consumer reporting agency.

We do not disclose any nonpublic personal information about our members and former members to anyone, except as permitted by law.

We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements:

  • Information we receive from you on applications or other forms, such as your name, address, social security number, income;
  • Information about your transactions with us , our affiliates, or others, such as your account balance, payment history,creditcard usage; and
  • Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

If you link to another site from any of our pages, you are leaving our site pages, and we cannot be held responsible for any information that may be gathered at a linked site. We make every effort however, to ensure that all linked sites follow similar privacy policies as ours to offer you maximum security and privacy.

Southwest Louisiana Credit Union is committed to protecting the privacy of our members. In general, you can visit us on the World Wide Web without disclosing to us who you are or revealing any information about yourself. There are several areas, however, that will collect certain information about you and we want you to know how we handle that information.

If you visit our website, www.swlacu.com, Southwest Louisiana Credit Union collects and stores information on the domain you use to access our website, the Internet address of the site from which you linked directly to the site, and the date and time of your visit. This information is used to measure the number of visitors to the various pages on our site to better serve our membership.

If you send an e-mail, Southwest Louisiana Credit Union collects and stores personally-identifying information in order to process your e-mail, form or application. This information is not sold to any third parties. Due to the volume of e-mail activity, these messages are deleted after they are answered or completed.

If you visit a secure site, such as "CU at Home" net branch, you will be asked for personal identification numbers which will give you access to the member only section of our website. This information enables Southwest Louisiana Credit Union to regulate entry to the member only portions of our website and to measure member usage. Any identifying information gathered is not sold to third parties.

To assist members in accessing information not maintained on this site, the Credit Union provides links to other Internet addresses. Be advised that: 1) by clicking on any link to other Internet addresses, you are leaving the Credit Union's web site; 2) you are linking to an alternate web site not operated by the Credit Union; 3) the Credit Union is not responsible for the content of the alternate web site; 4) the Credit Union does not represent either the third party or the member if the two enter into a transaction; and 5) privacy and security policies may differ from those practiced by the Credit Union.


Protect Yourself Against Identity Theft

Identity theft (when someone steals personal information such as a personal bank account number, a social security number, a PIN number, and then poses as that person), is a growing problem. We work very hard at protecting these numbers for you. Here are some precautions you can take as well.

  • Do not give out personal information, specially your social security number, on the phone unless you initiated the call and you know who you are talking to.
  • Report lost or stolen debit cards, ATM cards, credit cards and checks immediately.
  • Review new deliveries of checks and credit cards immediately.
  • Store new and cancelled checks in a safe place.
  • Do not give out your ATM personal identification number (PIN) to anyone.
  • Make sure you property dispose of financial information including financial solicitations that arrive in the mail by shredding or tearing them up.
  • Study your bills carefully and question any suspicious charges immediately.
  • Periodically check your credit reports.

Together we can help head off identity theft and account fraud before they happen.

Click here to read our complete Privacy Policy or contact a Southwest Louisiana Credit Union Member Service Representative if you would like a copy mailed to you.